Terms and Conditions

1. Introduction

Uni Application Portal Ltd (trading as Univive) treats the protection of personal data with utmost importance and is committed to protecting and respecting privacy. The UK General Data Protection Regulation 2016/679 (UK GDPR) and the Data Protection Act 2018 give people the right to know what information is held about them and require Uni Application Portal Ltd (trading as Univive) to ensure that personal information relating to living individuals is handled properly, held in confidence, and is protected from inappropriate disclosure to third parties.

This Terms and Conditions page describes how we collect and process your personal data when you visit or use https://www.univive.com (the "Website") as well as when you register an account with us, when you contact us, or interact with us online or via telephone.

Our Website is not intended for children and we do not knowingly collect data relating to children on this Website.

2. Important Information and Who We Are

Data Controller

For the purposes of data protection laws, we are the "controller" of the processing of your personal data. This means that we decide why and how your personal information is processed. It also means that we are responsible to you under the law for that processing.

Uni Application Portal Ltd (trading as Univive) (also referred to in this notice as "we" or "us") is registered as a Data Controller of your personal data with the Information Commissioner's Office (our registration number is 12006647). Notification details can be accessed by searching the Data Protection Public Register. Uni Application Portal Ltd (trading as Univive) is a registered company in England with the company number 12006647 and its registered address is Second Floor, Moorfoot House, Meridian Gate, Marsh Wall, London, E14 9FJ.

We are part of Planet Education Network Group which is made up of different legal entities, details of which can be found at: www.pengroup.com.

If you have any questions about this notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact Details

• Email: info@univive.com
• Telephone: 02045703666
• Address: Second Floor, Moorfoot House, Meridian Gate, Marsh Wall, London, E14 9FJ.

3. Changes to This Notice

We may from time to time change the detail in this notice. Any changes we may make in the future will be posted on this page. Please check back frequently to see any such updates or changes.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

4. Third-Party Links

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit.

5. Types of Personal Information We Collect

When you visit our Website or contact us, we collect, use and store different types of personal information about you, which we have grouped together as follows:

• Identity and Contact Data — name, email address, phone number, physical address, nationality, gender, country of birth, and whether the applicant has dependents or not.
• Transaction Data
• Account Data
• Publicly Available Data — details about you that are publicly available, such as on Companies House, or elsewhere on the internet.
• Marketing Data
• Consents Data
• Usage Data
• Technical Data
• Voice Data

6. How We Use Your Data

Cookies

Our Website uses cookies. For more information on our cookies use, please read our cookies statement on our Website.

Generally

We use your personal data for the purposes of providing our services, communicating with you, improving our Website and services, marketing (where permitted), and complying with our legal obligations. Where we rely on legitimate interests, we consider and balance any potential impact on you and your rights before we process your personal data.

7. Where We Collect Your Personal Data From

We may collect personal information about you from the following sources:

• Directly from you when you visit our Website or subscribe to our marketing via our mailing list or when you otherwise interact with us online.
• From data we generate about you during our relationship with you, such as data collected from cookies and other similar technologies — see our cookie policy which can be accessed from our Website.
• Other sources, such as our third-party sub-contractors like analytics providers, such as Google Analytics.

8. Who We Share Your Personal Data With

We share your personal data with our service providers, university partners and other organisations. We may share your personal information with the following third parties:

• Our agents and service providers who we use to help us with marketing.
• Service providers that help us monitor and analyse Website traffic, including Google Analytics.
• Professional service providers, such as messaging services, telephony providers, website hosts and IT software providers who help us run our business. This includes our service provider who provide the automated AI services for phone calls that you make to us and provide the Usage Data detailed above to us.
• Event organisers (if we are organising an external event which you are attending).
• The police, other law enforcement agencies, courts, government authorities or other third parties where we believe it is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of a third party.
• Relevant regulators, including the Information Commissioner's Office in the event of a personal data breach.
• Other companies within our group of companies. We may share your personal data with such companies for the purposes of security, optimisation of our products and services, as well as internal reporting.
• Potential or actual purchasers of any part of our business or assets, or advisors and other third parties in the context of a possible transfer or restructuring of our business.

Further details about the specific third parties we engage can be provided on request.

9. How Long We Keep Your Personal Information

We take steps to ensure that the personal data that you provide is retained for only as long as it is necessary for the purpose for which it was collected. Where we have collected the personal data based on your consent (e.g. for marketing purposes) and we have no other lawful basis to continue with that, if you subsequently withdraw your consent then we will delete your personal data.

We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim. Where you withdraw your consent to receiving marketing materials or otherwise ask us to stop marketing we will add your details to a suppression list which ensures that we remember not to contact you again.

If you withdraw your consent to receiving marketing materials or ask us to stop our marketing activities, we will still communicate with you for other purposes in the normal course of any other relationship we may have with you.

10. International Transfers

We hold your personal data within the United Kingdom. We do work with agents and service providers who may process your personal information on our behalf outside the UK. If your information is processed outside the UK, we will ensure that it is protected to the same standards as if it were being processed within the UK by putting in place a contract with our agents and service providers that provides adequate safeguards, such as Standard Contractual Clauses or equivalent measures.

11. Your Rights

You have certain rights in relation to your personal data. These include:

• The right to object to the processing of your data for certain purposes.
• The right to access your personal data.
• The ability to erase, restrict or receive a machine-readable copy of your personal data.
• Where you have provided your consent to any use of your personal data, you can withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights please contact us using the contact details above.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We consider that the ICO would also be the lead supervisory authority for us since the UK is the place of the majority of our operations. For data protection issues in other countries, you have the right to complain at any time to the supervisory authority for that country.

We would always prefer that you come to us to help address any concerns of a privacy nature before you go to the ICO or other applicable supervisory authority, so please contact us in the first instance. If you require more information or have any queries, please contact us at info@univive.com.

12. Glossary — Lawful Basis

• Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting info@univive.com.
• Contractual necessity means processing your data where it is necessary for the performance of a contract to which you are a party or to take preliminary pre-contractual steps at your request before entering into such a contract.
• Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.